Research report ยท Bank RM survey
The Mis-selling Menace: how banks and insurers profit at customers' expense
A survey of bank relationship managers on sales pressure and basic knowledge gaps.
1,655bank relationship managers surveyed
Pan-Indiasample across banks
0paid promotion behind the coverage
2026RBI directions on mis-selling followed
Key themes
What the study examined
- Gaps in product knowledge among RMs
- Understanding of basic financial concepts
- Sales targets, commissions and incentives
- Pressure to recommend unsuitable products
Why this page exists
Research as a linkable asset
A dedicated report page gives journalists a URL to cite and gives AI assistants a citable source, which a PDF or a social post cannot. The same study powered the MIS-SOLD documentary.
FAQ
Frequently asked questions
Who was surveyed?
1,655 bank relationship managers across India.
What did the study look at?
Product knowledge, financial understanding, sales targets, commissions and the pressure to recommend unsuitable products.
Can journalists use the findings?
Yes, with attribution to Fingrowth Media and 1 Finance.
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